PRIVACY POLICY
Effective Date: 03/09/2025
This Privacy Policy explains how Fibreglass Depot ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or purchase from our online store.
We are committed to protecting your privacy and complying with the Privacy Act 2020 of New Zealand.
1. What Information We CollectWhen you visit or make a purchase on our website, we may collect the following personal information:
Your nameBilling and shipping addressEmail addressPhone numberPayment information (processed securely via third-party gateways — we do not store your credit card details)Order historyAny other information you choose to provide (e.g. via contact forms or customer support)We may also collect non-personal information such as IP address, browser type, and usage data through cookies or analytics tools.
2. How We Use Your InformationWe use your personal information to:
Process and deliver your ordersCommunicate with you about your order or inquiriesProvide customer supportImprove our website and servicesComply with legal obligationsIf you opt-in to our mailing list (where applicable), we may send you marketing emails. You can unsubscribe at any time.
3. Sharing Your InformationWe only share your personal information with trusted third parties when necessary to:
Process payments (e.g. Stripe, PayPal)Fulfil deliveries (e.g. courier companies)Maintain our website and systems (e.g. hosting providers)Comply with laws or respond to lawful requestsWe will never sell your information to third parties.
4. Cookies and AnalyticsOur website may use cookies to improve your browsing experience and gather usage data. You can manage or disable cookies in your browser settings.
We may use third-party tools (e.g. Google Analytics) to understand website traffic and improve our services. This data is aggregated and does not personally identify you.
5. Data SecurityWe take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes using secure servers and encryption where appropriate.
However, please note that no method of transmission over the internet is 100% secure.
6. Accessing and Correcting Your InformationUnder the Privacy Act 2020, you have the right to:
Access the personal information we hold about youRequest correction of any inaccuraciesTo make a request, please contact us using the details below.
7. Third-Party LinksOur website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please read their privacy policies before providing any personal information.
8. Changes to This PolicyWe may update this Privacy Policy from time to time. Changes will take effect immediately upon posting to our website. We encourage you to review this page periodically.
This Privacy Policy explains how Fibreglass Depot ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or purchase from our online store.
We are committed to protecting your privacy and complying with the Privacy Act 2020 of New Zealand.
1. What Information We CollectWhen you visit or make a purchase on our website, we may collect the following personal information:
Your nameBilling and shipping addressEmail addressPhone numberPayment information (processed securely via third-party gateways — we do not store your credit card details)Order historyAny other information you choose to provide (e.g. via contact forms or customer support)We may also collect non-personal information such as IP address, browser type, and usage data through cookies or analytics tools.
2. How We Use Your InformationWe use your personal information to:
Process and deliver your ordersCommunicate with you about your order or inquiriesProvide customer supportImprove our website and servicesComply with legal obligationsIf you opt-in to our mailing list (where applicable), we may send you marketing emails. You can unsubscribe at any time.
3. Sharing Your InformationWe only share your personal information with trusted third parties when necessary to:
Process payments (e.g. Stripe, PayPal)Fulfil deliveries (e.g. courier companies)Maintain our website and systems (e.g. hosting providers)Comply with laws or respond to lawful requestsWe will never sell your information to third parties.
4. Cookies and AnalyticsOur website may use cookies to improve your browsing experience and gather usage data. You can manage or disable cookies in your browser settings.
We may use third-party tools (e.g. Google Analytics) to understand website traffic and improve our services. This data is aggregated and does not personally identify you.
5. Data SecurityWe take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes using secure servers and encryption where appropriate.
However, please note that no method of transmission over the internet is 100% secure.
6. Accessing and Correcting Your InformationUnder the Privacy Act 2020, you have the right to:
Access the personal information we hold about youRequest correction of any inaccuraciesTo make a request, please contact us using the details below.
7. Third-Party LinksOur website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please read their privacy policies before providing any personal information.
8. Changes to This PolicyWe may update this Privacy Policy from time to time. Changes will take effect immediately upon posting to our website. We encourage you to review this page periodically.